Privacy policy statement

Your privacy matters—here’s how we protect your information

About this policy

We are committed to maintaining your privacy and handling your data responsibly.

This policy outlines how we collect, use, and protect information you share with us.

Information we collect

We collect information you provide and data generated by your use of our site and services.

Information you provide directly

  • Contact details such as name and email address
  • Subscription and billing information
  • Your communications and feedback
  • Support requests you submit
  • Other details you choose to share

Information collected automatically

  • Usage data such as page visits and actions
  • Technical information like browser type
  • Cookie and tracking data
  • Device details such as IP address
  • Session duration and navigation patterns

How we use your data

Your information is used to deliver, maintain, and improve our services and communication.

  • Account management and authentication
  • Subscription processing and invoicing
  • Service delivery and updates
  • Customer support and communication
  • Security and fraud prevention
  • Site analytics and improvement
  • Compliance with Australian law

Our promise: We never sell your data and protect it with modern security measures. Your trust is important to us.

When we share your data

Data is shared only with trusted service providers or when required by law.

Our service providers

Third-party providers process data solely to support our services and must meet our privacy standards.

Legal requirements

We may disclose data when legally required or to protect rights and safety.

Anonymous statistics

Aggregated data is used for internal analysis only.

Your privacy rights

You can request access, correction, or deletion of your data, and object to certain uses.

  • Request to view your information
  • Request correction of inaccurate data
  • Request deletion of your information
  • Request a copy in a portable format
  • Object to specific data uses
  • Request restriction of certain uses

For privacy requests or questions, please contact us using the details below.

How we protect your data

We apply administrative, technical, and organisational safeguards to keep your data secure.

Technical safeguards

  • Encryption protocols for data in transit
  • Secure storage of digital records
  • Access controls and authentication
  • Regular security monitoring

Organisational safeguards

  • Staff training on privacy and security
  • Regular reviews of privacy practices
  • Internal policies and confidentiality agreements
  • Vendor due diligence processes

How long we keep data

Data is retained only as long as necessary for service delivery, legal, and regulatory requirements.

  • Account details for active clients
  • Session notes for ongoing support
  • Messages for support and compliance
  • Billing data for tax compliance
  • Opt-in communication preferences

Data is deleted or anonymised when no longer required.

International transfers of data

Where data is transferred outside Australia, safeguards are applied for privacy and security.

  • Contractual clauses for privacy
  • Audits of service providers
  • Encryption for transfers
  • Data minimisation measures

Cookies and tracking tools

We use cookies to improve site functionality and analyse usage. See our cookie policy for details.

Types of cookies used

  • Enable core features for service delivery
  • Measure site usage and enhance functionality
  • Remember your preferences and settings
  • Support secure login and preferences

You can manage cookies in your browser settings.

Policy updates and changes

We may update this policy. Material changes will be communicated clearly.

  • Updated website notices
  • Email notifications to subscribers
  • Policy summary on login
  • Highlighting key changes

Review this page regularly for the latest version.

Contact about privacy

For privacy requests or questions, contact us using the information below.

zedriphonel

95 Pitt Street, Australia Square Plaza Building, Sydney, NSW 2000 Australia

Phone: +61 7 1915 7036

Email: content@zedriphonel.com

Policy last updated September 16, 2025

Effective September 16, 2025